Refund and Returns Policy

Overview

Refund & Return Policy

Website: https://protides-health.com
Customer Support: support@protides-health.com
Policy Effective Date: February 2026
Last Updated: February 2026

1. Introduction

This Refund & Return Policy (“Policy”) explains the conditions under which refunds, returns, replacements, and order disputes are handled for purchases made through Protides Health. By placing an order on https://protides-health.com, you acknowledge that you have read, understood, and agreed to this Policy in full.

Due to the specialized nature of peptide-based research products, including weight management compounds such as retatrutide-related materials, strict handling, storage, and quality assurance standards apply to all shipments.

2. General Policy Statement

All products sold by Protides Health are intended strictly for research and development purposes. Because of the sensitive and controlled nature of these products, all sales are considered final once an order has been processed and shipped, except where explicitly stated in this Policy.

We do not accept returns for opened, used, or improperly stored products under any circumstances.

3. Eligible Refund or Replacement Situations

Refunds or replacements may be considered only under the following conditions:

• The wrong product was shipped
• The product arrived damaged or broken
• The product seal was compromised before delivery
• The product received does not match the order confirmation
• The item is confirmed defective upon arrival

To qualify for review, customers must contact us within 7 calendar days of delivery at support@protides-health.com.

4. Non-Returnable and Non-Refundable Items

For safety, compliance, and product integrity reasons, the following are strictly non-refundable:

• Any opened peptide or research compound vial
• Any product that has been reconstituted, mixed, or used
• Items damaged due to improper storage after delivery
• Clearance, promotional, or discounted final-sale items
• Products without original packaging or proof of purchase

Protides Health reserves the right to reject any return request that does not meet these conditions.

5. Refund Process

If a refund or replacement is approved:

• Refunds will be issued to the original payment method only
• Processing may take 5–10 business days, depending on your bank or payment provider
• Shipping costs are non-refundable unless the error is caused by Protides Health
• Partial refunds may be issued depending on the condition of the returned item

In some cases, a replacement product may be offered instead of a monetary refund.

6. Return Authorization Requirements

Before returning any product, customers must obtain authorization from our support team at support@protides-health.com. Unauthorized returns will not be accepted or processed.

Approved returns must:

• Be in original, unopened condition
• Include original packaging and labeling
• Be shipped using a trackable shipping method
• Be properly packaged to prevent damage during transit

7. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please:

1. Contact support@protides-health.com immediately
2. Provide your order number and clear photos of the package and product
3. Retain all packaging materials for inspection

We will review the issue and determine whether a replacement or refund is appropriate.

8. Storage and Handling Responsibility

Many Protides Health products require strict storage conditions (such as refrigeration or protection from heat and light). Once delivery is completed, the customer assumes full responsibility for proper storage and handling.

Protides Health is not responsible for degradation, contamination, or loss of potency resulting from improper storage after delivery.

9. Shipping-Related Issues

Protides Health is not liable for delays caused by shipping carriers, customs authorities, or weather conditions. If a package is marked as delivered by the carrier, it is considered fulfilled.

Claims for lost or stolen packages must be supported by carrier documentation and are reviewed on a case-by-case basis.

10. Fraud Prevention and Abuse Policy

We actively monitor refund and return activity to prevent abuse. Any suspected fraudulent claims, repeated chargebacks, or misuse of this Policy may result in:

• Order cancellation
• Account suspension
• Denial of future purchases
• Reporting to payment processors or fraud prevention networks

Customers are encouraged to contact support before initiating any dispute.

11. Chargebacks

Customers agree to contact Protides Health first at support@protides-health.com before initiating a chargeback. Unauthorized chargebacks without prior communication may be considered a violation of this Policy and may result in account restrictions or legal recovery actions.

12. Policy Updates

Protides Health reserves the right to modify or update this Refund & Return Policy at any time. Updates become effective immediately upon posting to the website. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

For all refund, return, or order-related inquiries:

Protides Health Support Team
Email: support@protides-health.com
Website: https://protides-health.com

We are committed to providing timely and professional assistance for all legitimate customer concerns.